Last Updated: 20 Feb 2026

LUKADO

1. OVERVIEW

Thank you for shopping with Lukado.

This Shipping Policy outlines how we process, dispatch, and deliver orders placed on our website. By placing an order, you agree to the terms mentioned below.

 

2. ORDER PROCESSING TIME

Orders are processed within 1–3 working days from order confirmation.

Order confirmation means:

Successful payment (for prepaid orders), or

Successful order placement (for COD orders).

Processing includes order verification, quality check, and packaging.

Orders are not processed on declared public holidays.

 

3. SHIPPING PARTNER

We use Shiprocket and associated courier partners for order delivery.

Courier partner selection may vary depending on location, serviceability, and operational requirements.

 

4. DELIVERY TIME

Estimated delivery time is 7–10 working days from the date of dispatch.

Delivery timelines may vary depending on:

Location

Courier serviceability

Weather conditions

Government restrictions

High order volume periods

Delivery timelines are estimates and not guaranteed.

 

5. SHIPPING CHARGES

Standard shipping is Free for most serviceable locations.

In certain remote or difficult-to-service areas, an additional charge of up to ₹20 may apply.

Any additional charge, if applicable, will be reflected during checkout.

 

6. CASH ON DELIVERY (COD)

COD is available on most serviceable pincodes.

COD may not be available for:

Orders exceeding ₹2000

Orders containing more than 10 items

Locations flagged for high delivery risk

Repeated refusal of COD orders may lead to COD restriction or account suspension.

 

7. DELIVERY ATTEMPTS

A. Prepaid Orders

Two delivery attempts will be made.

If delivery fails, we will attempt to contact the customer for 3 consecutive days.

If the customer remains unreachable, a coupon equivalent to the paid amount may be issued.

Refund may not be processed if the customer does not respond.

B. COD Orders

One delivery attempt may be made.

If delivery is refused, the order will be cancelled.

Repeated refusal may result in COD restriction or account action.

 

8. TRACKING INFORMATION

Once dispatched, customers will receive tracking details via SMS or email.

Customers are responsible for monitoring tracking updates and ensuring availability during delivery.

 

9. PARTIAL SHIPMENTS

Orders are dispatched only when all items are ready.

We do not ship partial orders separately.

 

10. SHIPPING DELAYS

In rare cases, delivery may exceed the estimated timeline due to external factors.

If a significant delay occurs beyond the estimated delivery period:

Customers may choose to:

Wait for delivery

Receive a coupon as goodwill

Request a refund (subject to evaluation)

 

11. FAILED OR INCORRECT ADDRESS

Customers must provide accurate shipping details.

If delivery fails due to:

Incorrect address

Unreachable phone number

Refusal without communication

The Company reserves the right to cancel the order or restrict future COD access.

 

12. LOST OR DAMAGED SHIPMENT

If an order is lost in transit or significantly damaged:

Customers must inform us within 48 hours of delivery status update.

We will investigate with the courier partner.

Resolution may include replacement, refund, or alternative compensation.

Final decision will be at the discretion of the Company after review.

 

13. FORCE MAJEURE

Lukado shall not be held responsible for shipping delays caused by:

Natural disasters

Government restrictions

Political unrest

Courier strikes

Other uncontrollable events

We will make reasonable efforts to resolve such delays.

 

14. CONTACT INFORMATION

For shipping-related queries:

Lukado
77F3+83G Chaluary Panchananda Temple
Chaluary, West Bengal, India

Email: support@lukado.in
Phone: 7478130920