Refund and Returns Policy
Last Updated: 20 Feb 2026
LUKADO
1. OVERVIEW
At Lukado, customer satisfaction is important to us. However, to maintain fairness and prevent misuse, all returns and refunds are governed strictly by the terms mentioned below.
By placing an order, you agree to this Return & Refund Policy.
2. RETURN ELIGIBILITY WINDOW
Customers may request a return within:
72 hours (3 days) through the website, and
An additional 7 days through customer support
Total return window: 10 days from delivery date
Requests made after 10 days will not be accepted.
3. ELIGIBLE REASONS FOR RETURN
Returns may be accepted for:
Damaged product
Defective product
Wrong item received
Significant quality issue
Change of mind returns may be considered after proper verification.
4. PRODUCT CONDITION REQUIREMENTS
To qualify for return:
Product must be unused
All accessories must be included
No intentional damage
No product swapping
No tampering
Minor packaging issues may not automatically lead to rejection.
However, excessive damage or misuse may result in return rejection.
All returned products are subject to inspection by the Company.
5. INSPECTION PROCESS
Once the product is received, it will undergo quality inspection.
Inspection and refund initiation will be completed within 1–3 working days.
If the product fails inspection, refund may be denied.
Customers may be informed if return is rejected.
6. REFUND METHOD
Refunds will be processed via:
Bank Transfer, or
UPI
Cash refunds are not available.
For Cash on Delivery (COD) orders:
Refund will be processed via Bank or UPI only.
Alternatively, customer may choose coupon.
7. REFUND TIMELINE
Refund will be initiated within 1–3 working days after product receipt and inspection approval.
The time for funds to reflect in the customer’s account may vary depending on the banking system.
8. COUPON REFUND (SPECIAL CASES)
In certain cases, instead of refund, a 100% value coupon may be issued.
Coupon details:
Equivalent to paid order value
Can be used for full order value
No minimum purchase required
Coupon issuance may occur in cases such as:
Prepaid delivery failure with no customer response
Special operational scenarios
9. PREPAID DELIVERY FAILURE
If prepaid delivery fails:
Two delivery attempts will be made.
Company will attempt contact for 3 consecutive days.
If customer remains unreachable, a coupon equivalent to order value may be issued.
Refund may not be processed if there is no customer response.
10. COD RETURN & REFUSAL POLICY
If a COD order is refused:
Order will be cancelled.
Repeated COD refusal may result in COD restriction.
11. REPEATED RETURNS POLICY
To prevent abuse:
1st & 2nd return: No action
3rd consecutive return: COD disabled
4th consecutive return: Temporary account suspension (30 days)
Continued misuse: Permanent account suspension
If a successful order is completed without return, the consecutive return count resets.
12. NON-RETURNABLE CONDITIONS
Returns will not be accepted in cases of:
Intentional damage
Missing accessories
Used product
Product swapping
Tampered packaging
False claims
The Company reserves the right to take legal action in case of fraud.
13. SHIPPING COST FOR RETURNS
Return shipping cost will generally be borne by the Company.
However, repeated misuse of return policy may result in account restriction.
14. COLOR VARIATION DISCLAIMER
Due to lighting conditions and screen settings, slight color variation may occur.
Such minor variations do not qualify as defect.
15. NO WARRANTY POLICY
Lukado does not provide product warranty.
The 10-day return window serves as the quality assurance period.
16. FINAL DECISION
All return and refund decisions are subject to review and approval by Lukado after inspection.
The Company reserves the right to reject fraudulent or abusive claims.
17. CONTACT INFORMATION
For return or refund assistance:
Lukado
77F3+83G Chaluary Panchananda Temple
Chaluary, West Bengal, India
Email: support@lukado.in
Phone: 7478130920