Last Updated: 20 Feb 2026

LUKADO


1. INTRODUCTION

Welcome to Lukado (“Company”, “We”, “Us”, “Our”).

We respect your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and relevant IT Rules.

This Privacy Policy explains how we collect, use, store, process, share, and safeguard your personal information when you access our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Policy.



2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

Visitors of our website

Customers placing orders

Users communicating via email, SMS, or WhatsApp

Users interacting with our advertisements


This Policy applies only to Lukado and not to third-party websites linked from our platform.



3. INFORMATION WE COLLECT

A. Information You Provide Directly

When you:

Place an order

Contact customer support

Subscribe to marketing

Request a refund or return


We may collect:

Full Name

Mobile Number

Email Address

Shipping Address

Billing Address

Order Details

Communication Records

 

 

B. Payment Information

All payments are securely processed through Razorpay.

We do not store:

Card numbers

CVV

Banking passwords

OTP


Payment data is handled directly on Razorpay’s secure, encrypted infrastructure.



C. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Operating system

Website usage behavior

Interaction data


This information helps us improve performance and user experience.



D. Advertising & Remarketing Data

We may use third-party advertising platforms such as:

Google

Meta (Facebook / Instagram)


These platforms may display relevant advertisements based on your interaction with our website (remarketing).



4. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

Improve website functionality

Analyze traffic

Run targeted advertisements


Our website provides a Cookie Consent Banner with:

Accept option

Reject option


Users may also manage cookies through browser settings.



5. HOW WE USE YOUR DATA

We use collected data for:

Order processing and fulfillment

Shipping coordination via Shiprocket

Customer support assistance

Refund and return processing

Fraud detection and prevention

Marketing communication

Advertising optimization

Legal compliance

 

 

6. DATA SHARING

We share personal data only with necessary service providers:

Razorpay (Payment processing)

Shiprocket & courier partners (Shipping)

Hostinger (Website hosting)

Google & Meta (Advertising services)


We do not sell personal data.

We may disclose data if required by law, court order, or government authority.



7. DATA RETENTION POLICY

Personal data is retained for 1.5 years from the last order date.

If a new order is placed, the retention period resets.

If no activity occurs for 1.5 years:

Marketing data is deleted

Contact data is removed from promotional systems


Certain operational and financial records may be retained as required by applicable law.



8. USER RIGHTS UNDER DPDP ACT

Users have the following rights:

A. Right to Access

You may request a complete copy of your stored personal data by emailing:

support@lukado.in

After identity verification, we will share the data via your registered email.



B. Right to Correction

If any personal data is inaccurate or incomplete, you may request correction.

Correction requests will be processed within 15 working days after verification.



C. Right to Deletion

You may request deletion of your personal data.

Deletion will be processed after verification, subject to legal retention requirements.



D. Right to Withdraw Consent

You may withdraw consent for marketing communication at any time by:

Clicking “Unsubscribe” in email

Following SMS opt-out instructions

Replying STOP in WhatsApp

 

 

9. DATA SECURITY MEASURES

We implement reasonable technical and organizational security measures, including:

SSL encryption (HTTPS secure connection)

Firewall protection (Wordfence Security)

Two-factor authentication for admin access

Role-based access controls

Secure third-party hosted payment gateway (Razorpay)


While we strive to protect your data, no online system is 100% secure.



10. FRAUD PREVENTION

To protect our platform and customers, we may monitor activity to prevent:

Fraudulent transactions

Product swapping

Repeated COD abuse

Intentional damage claims


Accounts may be restricted or suspended as per our Terms & Conditions.



11. AGE RESTRICTION

Purchases are not permitted for individuals under 18 years of age.

If data from a minor is identified, it will be deleted.



12. GRIEVANCE REDRESSAL

For privacy-related complaints or concerns, you may contact:

Grievance Officer
Lukado
Email: support@lukado.in

Complaints will be addressed within 15 working days.



13. CHANGES TO THIS POLICY

Lukado reserves the right to update this Privacy Policy at any time.

Changes will be effective immediately upon publication on the website.



14. CONTACT INFORMATION

Lukado
77F3+83G Chaluary Panchananda Temple
Chaluary, West Bengal, India

Email: support@lukado.in
Phone: 7478130920

Jurisdiction: Kolkata, West Bengal, India