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Frequently Asked Questions About Lukado
This FAQ section answers the most common questions about Lukado, including products, pricing, orders, delivery, and customer support. The goal is to provide clear and direct information so that you can understand how Lukado works and make decisions without confusion.
Basics Questions About Lukado
What is Lukado?
Lukado is an online artificial jewellery brand that offers simple and affordable jewellery. The focus is on providing stylish designs that are easy to wear and suitable for different occasions.
Is Lukado an online store?
Yes, Lukado operates as an online store where customers can browse products, place orders, and get them delivered to their address. The process is simple and easy to use.
What type of jewellery does Lukado sell?
Lukado offers artificial jewellery such as earrings, necklace sets, bracelets, pendants, and combo sets. These products are suitable for daily wear, special occasions, and gifting.
Is Lukado jewellery good quality?
Lukado focuses on selecting products that offer a good balance between design and quality. The aim is to provide jewellery that looks good and feels comfortable for regular use
Why are Lukado products affordable?
Lukado keeps prices reasonable by working directly with manufacturers and reducing unnecessary extra costs. This helps maintain better value while offering a variety of designs.
Pricing & Payment
What payment methods are available on Lukado?
Lukado supports multiple payment options including UPI, debit cards, credit cards, and Cash on Delivery (COD). You can use UPI apps like Google Pay, PhonePe, and other supported apps, or choose card payment based on your preference.
Is online payment safe on Lukado?
Yes, online payments on Lukado are processed through Razorpay, a trusted and widely used payment gateway in India. Your payment details are handled securely, and Lukado does not store sensitive information such as card details or banking credentials.
Do you offer Cash on Delivery (COD)?
Yes, Lukado offers Cash on Delivery on most serviceable pincodes. However, COD may not be available for all locations, all orders, or at all times. Availability depends on service coverage and order conditions.
What should I do if my payment fails but money is deducted?
If your payment fails but the amount is deducted, it is usually refunded automatically by the payment provider within a few working days. If the issue continues, you can contact Lukado support for assistance.
Order & Delivery
How long does delivery take on Lukado?
Orders are processed within 1–3 working days after confirmation. Once dispatched, delivery usually takes 7–10 working days depending on your location and serviceability.
Which courier partners does Lukado use?
Lukado uses Shiprocket and its associated courier partners for delivery. The courier partner may vary based on your location and availability.
Can I track my order after placing it?
Yes, once your order is dispatched, you will receive tracking details via SMS or email. You can use this to track your order status and delivery progress.
What happens if my order is delayed?
Delivery timelines are estimates and may sometimes be affected by factors like location, weather, or courier delays. In case of a significant delay, Lukado support will assist you with the available options.
Return & Refund
How can I request a return on Lukado?
You can request a return through the website within 72 hours of delivery. If needed, you can also contact customer support within 10 days of delivery for assistance with your return request
What happens if I receive a damaged or wrong product?
If you receive a damaged, defective, or wrong item, you should contact Lukado support as soon as possible. The issue will be reviewed, and an appropriate solution such as replacement or refund will be provided after verification.
How long does it take to get a refund?
Once the returned product is received and approved after inspection, the refund is usually initiated within 1–3 working days. The time taken for the amount to reflect may depend on your bank or payment method.
What is Lukado’s return policy?
Lukado offers a return window of up to 10 days from delivery. The product must be unused, in proper condition, and include all accessories. All returns are subject to inspection before approval.
Trust & Business Information
Is Lukado a trusted website?
Lukado operates with a clear business structure, defined policies, and verified payment and delivery partners. The website follows a transparent process for orders, returns, and customer support to ensure a reliable experience.
Who owns Lukado?
Lukado is owned and led by Swarnabha Mondal, who manages the overall direction of the business and key operations.
Does Lukado have a physical office or base location?
Yes, Lukado operates from Diamond Harbour, West Bengal, India. This serves as the base for managing operations, orders, and customer support.
Is Swarnabha Mondal the founder of Lukado?
Yes, Swarnabha Mondal is the founder and CEO of Lukado. He is directly involved in managing the business and its day-to-day operations.
Is my data safe?
Yes, Lukado follows standard data protection practices and uses secure systems to handle customer information. Personal data is used only for order processing, support, and service improvement, and is not sold to third parties.
Product Information
Are product images real?
Lukado uses a mix of real and AI-generated images to present products clearly. The design shown on the website remains the same, and customers receive the same design as displayed. In some cases, there may be a slight difference in color due to lighting during photoshoots or screen settings, but the overall product remains the same.
Will I receive the same product as shown?
Yes, Lukado delivers the same product design as shown on the website. The shape, pattern, and overall look remain consistent. Any small difference, if noticed, is usually related to lighting or display, not the actual product design.
Is Lukado jewellery suitable for gifting?
Yes, Lukado jewellery is suitable for gifting. The designs are simple, stylish, and available for different occasions. If you have any specific requirements or want basic customization, you can contact customer support and share your request.
Contact & Support
How can I contact Lukado?
You can contact Lukado for any queries related to products, orders, returns, refunds, delivery, or payments through the details below. The support team is available to assist you with clear and direct communication.
Email: support@lukado.in
Phone: 7478130920
How quickly does Lukado respond?
Lukado aims to respond to customer queries within working hours. Most queries are handled on the same day or within a reasonable time, depending on the type of request and support load.
Can I contact Lukado on WhatsApp or call?
Yes, you can contact Lukado through call for direct communication. For faster support, it is recommended to contact during working hours, where queries can be understood and resolved more efficiently.
Final Note
This FAQ section is created to provide clear and direct answers about Lukado’s products, payments, delivery, returns, and overall working process.
If you still have any questions or need help, you can contact the Lukado support team through the provided contact details.
The goal is to keep everything simple, transparent, and easy to understand so that you can shop without confusion.
